Privacy Policy
How Mailagents handles mailbox metadata, delivery records, support communications, and the operational data needed to run the service.
Overview
Mailagents processes information needed to operate inbox provisioning, inbound routing, transactional message delivery, account administration, and service security. This includes account information, mailbox metadata, message routing metadata, delivery events, and support communications.
Information We Process
- Account and profile data such as email address, organization name, and authentication-related metadata.
- Mailbox and workflow configuration data needed to provision inboxes and route messages.
- Email delivery metadata such as sender, recipient, timestamps, provider identifiers, bounce events, and complaint events.
- Message content only when it is required for the service to receive, store, route, or deliver a message on behalf of a customer workflow.
How We Use Information
- To authenticate users and secure access to inboxes and operator tools.
- To provision, route, send, retry, and audit transactional email workflows.
- To prevent abuse, enforce suppression lists, and investigate delivery incidents.
- To meet legal obligations and respond to valid support or security requests.
Transactional Delivery Boundaries
Mailagents is designed for transactional and operational messaging. Customers are expected to use the service for account authentication, workflow notifications, managed mailbox actions, and related system messages. The service is not intended for purchased lists, unsolicited bulk outreach, or general campaign blasting.
Disclosure and Retention
Mailagents uses infrastructure providers and subprocessors needed to run the service, including cloud hosting, storage, and email delivery vendors. Data is retained only as long as needed for service operation, security review, contractual commitments, and legal compliance.
Security and Abuse Handling
Mailagents maintains technical and operational controls intended to reduce abuse, including scoped access, logging, delivery-event review, and suppression of recipients associated with bounce or complaint signals when appropriate.
Contact
Privacy questions can be directed through the contact details listed on the contact page.